Resume Details

IT Specialist Request Contact Details Add to Shortlist

Summary of Experience

I have extensive background in customer service. I have experience in enterprise level support of 3,000+ staff. Knowledge of Windows XP, 7, and 8 as well OSX. Server experience using WDS and image creation and management. I have a wealth of experience with applications such as Citrix Reveiver, WDS, Office 2007, 2010, 2013 (for MAC). I have an understanding of Anti Virus detection and removal using network tools and AVP applications.

Employment Preferences

Salary Expectations: 65,000 To: 75,000 USD Per Annum
Current Location: Cherry Hill, New Jersey, United States
Desired Job Type(s): Full Time
Categories: Information Technology
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? Australia, United States, United Kingdom

Surfing Experience

Surf Craft: Longboard, Shortboard
Years Experience:22
Last Surfed:2014

Work History

Job Title	Company	When?
Field Technician	Rowan University	From October 2014 To Current
Provide Tier II support for over 5,000 students, faculty and staff. Create standard images for end users. Image and setup client workstations. Setup and configure network printers. Set up and configure client IP phones. Troubleshoot issues with workstations, printers, telecom equipment.
Support Desk Technician	Rowan University	From June 2013 To October 2014
•Provide phone support for students, faculty, and staff •Resolving basic computer, networking and telecom problems •Gathering information from clients to properly identify issues •Submitting and responding to service requests to meet SLAs •Escalating requests to appropriate Network and System Services personnel •Consulting with other technical staff to resolve complex problems •Documenting solutions to common support requests and new procedures
Help Desk Technician, Tier II	Fox Rehabilitation	From November 2011 To June 2013
•Provide Level II support for more than 1,000 employees including executive team •Deploy images using tools such as WDS and Symantec Ghost Solutions •Administer EHR training for end users and supervise EHR support team •Maintain support documentation •Mobile device configuration and troubleshooting •Serve as liaison with Microsoft, WinMagic, Raintree, Verizon Wireless
PC Technician	Geex	From September 2011 To November 2011
•Troubleshoot both hardware and software issues •Repaired laptops and desktops computers •Virus removal and detection
Territory Manager	Hyperflex Wetsuits	From April 2008 To May 2010
•Executed customer service, account management, and technical support •Managed inside sales and account acquisition, along with facilitating advertising strategies •Collaborated with the Brand Manager to develop new products and ensure quality control
Sales Representative	Vertical Pharmaceuticals	From June 2010 To December 2010
•Responsible for driving sales and penetration in the Philadelphia metro area •Educated Doctors, Pharmacists, and staff on Vertical’s products, services, benefits and features •Assessed facility and patient needs and build rapport through weekly calls

Education

Qualification	Field of Study	Institution	When?
B.A. in Communications	Communications	Richard Stockton College of NJ	From 2003 To 2007

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