Resume Details

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Summary of Experience

Highly motivated professional with a passion for management, sales, developing others, repairing relationships, relationship building and technical support.

Employment Preferences

Salary Expectations: 70,000 To: 80,000 USD Per Annum
Current Location: Littleton, CO, United States
Desired Job Type(s): Full Time
Categories: Information Technology, Sales
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? United States

Surfing Experience

Surf Craft: Shortboard
Years Experience:10
Last Surfed:2007

Work History

Job Title	Company	When?
Senior IT Advisor	Apple Inc.	From January 2015 To Current
▪ Resolve customer service issues. ▪ Coach and Mentor Tier 1 advisors about best practices on how to handle certain calls. ▪ Take over calls from Tier 1 advisors when customers request a manager. ▪ Support Tier 1 advisors with technical and non technical issues that they cannot resolve. ▪ Deliver outstanding customer service and repair relationships. ▪ Troubleshoot Windows and Mac platforms for iTunes and Outlook. ▪ Troubleshoot iOS devices. ▪ Troubleshoot and help customers manage their Apple Id’s. ▪ Troubleshoot iCloud issues. ▪ Help customers backup their information to iCloud on their iOS devices. ▪ Help customers backup their information to iTunes on their PC or Mac.
Service Specialist	Apple Inc.	From January 2014 To March 2015
▪ Manage and direct service specialist on a day to day basis. ▪ Repair relationships with customers that come in with mac/iOS issues. ▪ Troubleshoot and fix issues that arise with customers mac/iOS devices. ▪ Consistently at the top of the leaderboard with customers helped. ▪ Multitask and manage my time efficiently when helping others. ▪ Quick learner and eager to continue learning.
IT Advisor	Apple Inc.	From March 2015 To July 2015
▪ Troubleshoot Windows and Mac platforms for iTunes and Outlook. ▪ Troubleshoot iOS devices. ▪ Troubleshoot and help customers manage their Apple Id’s. ▪ Troubleshoot iCloud issues. ▪ Help customers backup their information to iCloud on their iOS devices. ▪ Help customers backup their information to iTunes on their PC or Mac. ▪ Deliver outstanding customer service.
Interim Business Sales Manager	Apple Inc.	From August 2011 To January 2014
▪ Promoted from Specialist to Business Specialist to Interim Business Manager in 10 months. ▪ Achieved first 3 million dollar quarter in business revenue for the Colorado Market. ▪ Manage a team of 6 sales representatives. ▪ Mange the day to day operations. ▪ Put together sales reports for the Business Leader each week. ▪ Conduct weekly business meetings.
Medical Sales	CCS Medical	From April 2009 To January 2010
▪ Increased my territory from $69,000 per month to $123,000 per month. ▪ Averaged 104% to goal. ▪ Helped the company grow 24% in 2009. ▪ Set up 21 new accounts. ▪ Worked directly with Doctors and clinicians to help patients receive wound care supplies. ▪ Cold called wound care clinics, podiatrist, Doctors offices and hospitals to increase my territory. ▪ Managed a territory consisting of 6 states. ▪ Set up in-services with Doctors and clinicians to go over our services.
Military & Commercial Sales	SKYDEX Techologies	From July 2008 To January 2009
▪ Worked directly with the CEO, President, COO, CFO, Operations Manager, Office Manager, Marketing Coordinator and Warehouse Manager to come up with ideas of how to run the business more effectively. ▪ Worked directly with the Vice President of Product Development and the Engineers to come up with solutions to improve the products as well as come up with new products. ▪ Closed a 4.5 million dollar deal my first month. ▪ Closed a 5.5 million dollar deal my second month. ▪ Traveled the nation going on sales calls to develop new business. ▪ Traveled the nation going to trade shows to develop new business. ▪ Presented a power point presentation to the Board of Members updating quarterly of the sales numbers. ▪ Used salesforce to keep track of leads and sales that I had generated.
Dedicated Account Specialist	Enterprise Rent-A-Car	From October 2005 To July 2008
▪ Promoted after 8 months from management trainee to Dedicated Account Specialist. ▪ Increased our insurance referral growth for 4 consecutive months. ▪ Invited to the exceptional achievement banquet Q3 2006 and Q3 2007. ▪ Earned 70% of the insurance business against competitor during first month as a Dedicated Account Specialist. ▪ Became the insurance company’s sole vendor during second month in Dedicated Account Specialist position based on 70% business growth the month prior. ▪ Increased annual business by 88% for 2006. ▪ Helped put together our annual softball tournament to help raise money for the Special Olympics. ▪ Called on 50 to 100 body shops daily. ▪ Managed over 400 rentals a month throughout the United States. ▪ Collected on account receivables for branch locations throughout the United States. ▪ Put together events for our accounts. ▪ Solved any issues that arose during and after the rental duration. ▪ Cold called body shops to obtain new business. ▪ Helped increase the business by setting up a new in-house location for an insurance company.

Education

Qualification	Field of Study	Institution	When?
Bachler of Arts	Communications	Cal. State Fullerton	From 2002 To 2004

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