Job Details

Community Manager (Must be fluent in Portuguese) - World Surf League - Full Time

Marketing

WSLCM

United States

Santa Monica

Full Time


About Us: 

The World Surf League (WSL) organizes the annual tour of professional surf competitions and broadcasts each event live at WorldSurfLeague.com where you can experience the athleticism, drama and adventure of competitive surfing -- anywhere and anytime it’s on. The WSL sanctions and operates the following tours: the Junior Tour, Longboard Tour, the Qualifying Series (QS), the Big Wave Tour and the crown jewel of the sport, the WSL Championship Tour (CT) which determines the sport's undisputed world champions. The organization is headquartered in Santa Monica, California with Commercial Offices in New York. The offices are supported by regional centers in Africa, Asia, Australasia, Europe, Hawaii, North America and South America.

Job Overview:

The Community Manager is a newly created position that will play a key role in ensuring that the WSL brand and voice are consistently represented across our platforms. As the advocate and ultimately online ambassador to the sport, the WSL Community Manager will help manage our online forums and build our community membership. This is a full-time, exempt position, reporting directly to the VP, Communications.

Responsibilities:

  • Run day-to-day community management across WSL’s social platforms, website, apps and support platform (Zendesk)
  • Establish and implement a consistent voice within WSL community
  • Develop and enact a dynamic community strategy to engage fans and help grow the sport
  • Monitor and respond to real-time conversations across WSL social media channels – including, but not limited to Facebook, YouTube, Twitter, Instagram
  • Build relationships with active users and encourage/reward their community leadership and participation
  • Establish and maintain frequent dialog with members of the surf community
  • Share insights and flag potential issues in real-time
  • Monitor fan sentiment and tone of the community
  • Work effectively and share information with internal cross functional teams including Social, Creative, Partnership, Broadcast, Digital and Editorial
  • Establish and report key metrics on a weekly basis, including recommendations
  • Stay up-to-date on best practices for community management and social media

Requirements:

  • At least 3 years Community Manager experience
  • Excellent written and verbal skills
  • Proficiency in Portuguese mandatory
  • Journalism background a plus * Strong familiarity with Zendesk, UserVoice
  • Outstanding social skills
  • Strong technical skills and understanding of various media-serving platforms
  • Experience in working in entertainment, sports, broadcast, webcast and/or social media
  • Ability to adapt to worldwide hours
  • Ability to create and/or adapt to escalations paths
  • Experience with all major social platforms (Facebook, Twitter, Instagram, etc)
  • Ability to help define and bolster the WSL brand and voice
  • Strong sensitivity to and interest in surfing and surf culture
  • must have very strong written communication skills and comfortable in a public speaking situation.
  • have a general interest in surfing and surf culture

Extra Credit:

  • You understand how important our community of fans is and you’re proud to be the voice of the WSL
  • You’re at your best when working with others
  • You’re not afraid to speak up, take critique, or push for something you passionately believe in
  • You like working on small teams that work fast and iterate often

Job Type:

  • Full-time

Required experience:

  • Community Management: 3 years

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World Surf League

Phone: +1 310-450-1212

www.worldsurfleague.com

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