Resume Details

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Summary of Experience

Service orriented employee who has working knowledge in management, sales, support and building customer relationships. Troubleshooter and outgoing personality to do things the right way the first time. Passionate husband, father, and surfer who is looking for a career aligned with the passion.

Employment Preferences

Salary Expectations: 60,000 To: 80,000 USD Per Annum
Current Location: Mt. Pleasant, South Carolina, United States
Desired Job Type(s): Full Time
Categories: Customer Service, Education & Training, Information Technology, Management, Product Development, Sales
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? United States

Surfing Experience

Surf Craft: Longboard, Shortboard, Standup Paddle Board
Years Experience:30
Last Surfed:2014

Work History

Job Title	Company	When?
Senior Clinical Nav Specialist	Medtronic	From May 2011 To Current
• Sell service contract service renewals, new and replacement instruments to neuro and orthopedic surgeons • Maintain, troubleshoot and upgrade hardware on systems • Acquire images with capital equipment (O-arm) and transfer the anatomical acquisition to another piece of capital equipment, navigation system (Medtronic Stealth) • Ensure accuracy of screw and inter-body placement in patients by providing technology used to assist neuro surgeons in spinal fusion surgery • Assist in spinal fusion, cranial tumor resection, shunt placement and brain biopsy surgeries; averaging 12-14 per month • Perform surgical and service trials used to capture capital sales opportunities and earn out programs • Oversee and train new hire employees in the territory • 2014 – Sold 107 cases, earning $389K YTD • 2013 – Sold 102 cases, earning $372K in revenue • 2012 – Generated $768K of gross revenue in case coverage fees since September • 2011 – Represented company in Osaka, Japan on new Navigation equipment and software release
Technical Service Support Spec	Medtronic	From October 2009 To May 2011
• Computer Assisted Surgery Specialist for all Medtronic Navigation Image Guided carts, instruments and software used in Spinal, Cranial, and Sinus procedures • Provide case coverage and level 2 support for on-site troubleshooting, technical and field support • 2010 – Represented company at AANS in Denver, CO • 2009 – Represented company in Newfoundland, Canada for priority assignment
IGS Clinical Specialist	Medtronic	From March 2007 To October 2009
• 100% Travel Nationwide • Sold Imaged Guided System operation used in ENT surgeries • Managed assembly, install, required training and support of image guided capital equipment • On-the-spot troubleshooting in high pressure and critical situations which require immediate solutions • Set up DICOM networking and facilitate data transmission involving X-Ray and Imaging Center locations • 2008 – Represented company at ENT Annual Meeting in Chicago, IL
Desktop Support Systems Admin	Medtrionic	From May 2005 To March 2007
• Troubleshoot all computer\printer\pda related issues to provide efficient and timely resolutions. Lead technician on the imaging and installation of all new equipment including the back up and transfer of client data. • Configure wireless devices such as PDA's and laptop connectivity. Setup teleconferences and connectivity for training or meetings throughout the campus. Install and support network and local printers. Coordinate data and phone line installation with third party vendor. Activate network and phone drops. Maintain daily backup tapes for data and phone systems. • Manage user accounts through Active Directory administration. Program inventory and label system scanners. Responsible for coordinating warranty repair work. Install maintenance kits for HP laser printers. Connect to clients pc's and laptops remotely to efficiently and effectively resolve issues. Migrated and supported FedEx and UPS shipping stations for Distribution Center.

Education

Qualification	Field of Study	Institution	When?
Bachelors Degree	Business Management	St. Leo University	From 1995 To 1999

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