Resume Details

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Summary of Experience

EMIRATES AIRLINES DUBAI
Period: February 2011 until presente date
· Cabin Crew
GELAGUELA - L&L Indústria de Gelados Ltda.
Period: Since January 2003 until January 2011
· IT assistant
· Supervisor
· Manager
INFRAERO - Brazilian Company of Airport Infra-Structure
· Period: December 2008, until December 2010
· Tourism trainee

Employment Preferences

Salary Expectations: 28,000 To: 35,000 USD Per Annum
Current Location: Al Nahda 1, Dubai, United Arab Emirates
Desired Job Type(s): Full Time, Contract
Categories: Customer Service, Hospitality & Tourism, Management
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? Australia, United States, Indonesia, Japan, Korea, Republic of

Surfing Experience

Surf Craft: Shortboard
Years Experience:25
Last Surfed:2015

Work History

Job Title	Company	When?
Cabin Crew - Business Class	Emirates Airlines	From February 2011 To Current
· Delivery of exceptional services, handling customers’ queries, requirements and complaints, boarding and disembarkation, seat (re)location and baggage, inflight services, ensuring high quality of service is provided and passenger’s satisfaction met and exceeded; · Pre-departure and post-landing duties, including safety, security, catering, functionality of equipment and rendering first aid when required; · Performed office duty at Skywards (Frequent Flyer Program) department providing assistance wherever needed. · Performed office duty at Cabin Crew Management reception.
Supervisor/Manager	Gelaguela	From December 2003 To December 2011
Performing of general administrative duties, such as creating schedules, gathering customers’ feedback, accounting, bills payment, tracking of debts and payments, customer database update, staff monthly (extra) hours check, End Of Service payment calculations according to Brazilian Labour laws; · Facilitated training programs in Professional Etiquete and Image, bar tender skills, menu familiarization and degustation of products offered to better describe menu items; · Handled queries, complains, claims and solving any problem that could compromise quality of service and products, and consequently recommending new strategies and facilitating more training for the staff; · Extent knowledge of all internal procedures: administrative, operational, commercial and Human Resources; · Created HR department, hired experienced staff to lead the department and provided training of existing staff to meet the necessary requirements of Human Resources Sector. Assisted team in organizing and controlling all aspects of operational support, ensuring that occasional events were executed in an accurate and timely manner in order to meet service standards and quality levels; · Constantly involved in roster planning, inventory control, standard operating procedures, carrying out of F&B service to customers in appropriate manner and demonstrating full knowledge of all the products and how they differ from the competition; · Regular interaction with staff, dealing with relevant queries and providing solutions in the best interest of staff and company; · Research, analysis, maintenance of database, network and computers; · Training of staff on the use of the various system used according to the department and creation of new procedures that increases productivity and accuracy of product stock; · Creation of spreadsheets and system procedures manuals.
Tourism Trainee	INFRAERO	From December 2008 To December 2010
· Assisted Federal Police, Customs, Ministry of Agriculture, ANVISA (National Agency of Sanitary Vigilance), airline employees and passengers with real time translation in English, Spanish and Hebrew at international departures and arrivals; · Assisted passengers with necessary documents for immigration clearance; · Performed real time translation for INFRAERO Authorities and FAA during periodic inspection of airport facilities and safety in order for airlines to be able to fly to U.S.A.; · Provided support for INFRAERO information desk; · In charge of tour throughout the airport, including restricted areas, to the local comunity, schools, elderly groups and whoever had permition to go on the tour.

Education

Qualification	Field of Study	Institution	When?
Bachelor Degree (unfinished)	Tourism	UNIME	From 2005 To 2010

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