Resume Details

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Summary of Experience

Period: February 2011 until presente date
· Cabin Crew
GELAGUELA - L&L Indústria de Gelados Ltda.
Period: Since January 2003 until January 2011
· IT assistant
· Supervisor
· Manager
INFRAERO - Brazilian Company of Airport Infra-Structure
· Period: December 2008, until December 2010
· Tourism trainee

Employment Preferences

28,000 To: 35,000 USD Per Annum
Al Nahda 1, Dubai, United Arab Emirates
Full Time, Contract
Customer Service, Hospitality & Tourism, Management
Australia, United States, Indonesia, Japan, Korea, Republic of

Surfing Experience


Work History

Job Title Company When?
Cabin Crew - Business Class Emirates Airlines From February 2011 To Current
· Delivery of exceptional services, handling customers’ queries, requirements and
complaints, boarding and disembarkation, seat (re)location and baggage, inflight services,
ensuring high quality of service is provided and passenger’s satisfaction met and
· Pre-departure and post-landing duties, including safety, security, catering, functionality of
equipment and rendering first aid when required;
· Performed office duty at Skywards (Frequent Flyer Program) department providing
assistance wherever needed.
· Performed office duty at Cabin Crew Management reception.
Supervisor/Manager Gelaguela From December 2003 To December 2011
Performing of general administrative duties, such as creating schedules, gathering
customers’ feedback, accounting, bills payment, tracking of debts and payments,
customer database update, staff monthly (extra) hours check, End Of Service payment
calculations according to Brazilian Labour laws;
· Facilitated training programs in Professional Etiquete and Image, bar tender skills, menu
familiarization and degustation of products offered to better describe menu items;
· Handled queries, complains, claims and solving any problem that could compromise
quality of service and products, and consequently recommending new strategies and
facilitating more training for the staff;
· Extent knowledge of all internal procedures: administrative, operational, commercial and
Human Resources;
· Created HR department, hired experienced staff to lead the department and provided
training of existing staff to meet the necessary requirements of Human Resources Sector.
Assisted team in organizing and controlling all aspects of operational support, ensuring
that occasional events were executed in an accurate and timely manner in order to meet
service standards and quality levels;
· Constantly involved in roster planning, inventory control, standard operating procedures,
carrying out of F&B service to customers in appropriate manner and demonstrating full
knowledge of all the products and how they differ from the competition;
· Regular interaction with staff, dealing with relevant queries and providing solutions in the
best interest of staff and company;
· Research, analysis, maintenance of database, network and computers;
· Training of staff on the use of the various system used according to the department and
creation of new procedures that increases productivity and accuracy of product stock;
· Creation of spreadsheets and system procedures manuals.
Tourism Trainee INFRAERO From December 2008 To December 2010
· Assisted Federal Police, Customs, Ministry of Agriculture, ANVISA (National Agency of
Sanitary Vigilance), airline employees and passengers with real time translation in
English, Spanish and Hebrew at international departures and arrivals;
· Assisted passengers with necessary documents for immigration clearance;
· Performed real time translation for INFRAERO Authorities and FAA during periodic
inspection of airport facilities and safety in order for airlines to be able to fly to U.S.A.;
· Provided support for INFRAERO information desk;
· In charge of tour throughout the airport, including restricted areas, to the local comunity,
schools, elderly groups and whoever had permition to go on the tour.


Qualification Field of Study Institution When?
Bachelor Degree (unfinished) Tourism UNIME From 2005 To 2010

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