Resume Details

Resort/surf camp manager, Experiences manager Request Contact Details Add to Shortlist

Summary of Experience

-Management big and small operations.
-F&B management
-Sales
-Guiding/teaching surfing and scuba diving.

Employment Preferences

1,500 To: 4,000 EUR Per Annum
Nusa Lembongan, Bali, Indonesia
Full Time, Contract
Customer Service, Hospitality & Tourism, Management, Operations, Product Development, Public Relations
Yes
Yes
Australia, United States, Indonesia, Costa Rica, Fiji, Maldives, New Zealand, Panama, Seychelles, Sri Lanka

Surfing Experience

Longboard, Shortboard
10
2019

Work History

Job Title Company When?
Senior Sales Representative KudoSurf/Custom From June 2017 To Current
Responsible for Planning, Organisation, Orders and Sales during World Surf League events in Bali, Indonesia and Europe. Management of the European sales team. Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales. Focuses sales efforts by studying existing and potential volume of customers. Submit orders by referring to price lists and product literature. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Resort Manager Green House Surf Eco Resort From March 2016 To June 2017
Oversee the operations of the hotel. Hold regular briefings and meetings with all departments. Ensure full compliance of Hotel operating controls, SOP’s, policies, procedures and service standards. Handling complaints, and oversee the service recovery procedures. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Developing improvement actions, carry out costs savings. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotel / resort revenue through innovative sales practices and yield management programs. Helping in the procurement of operating supplies and equipment, and contracting and coordinating with third-party vendors for essential equipment and services.
Cabin Services Manager EAsyjet Airlines LTD. From December 2009 To December 2012
As a Cabin Services Base Manager, I was responsible for directly leading the Cabin Services operational performance at base and the Company customer proposition; Ensuring the safe and consistent delivery of a quality onboard service through the continuous performance management of all cabin crew and/or direct reports in accordance with company and regulatory policies and procedures.
Master Scuba Diver Trainer Crystal Dive Resort From December 2008 To November 2009
Diving Instructor from open water divers to Specialty divers. Assistance in Dive Center and Boats Logistics. Assistance in PADI 5 stars IDC Resort Logistics. Sales Assistance, Diving Shop
Surf Instructor Byron Bay Surf School Pty Lt From December 2007 To May 2008
Assistance to the Manager and Head Coach on the day-to-day business management of Byron Bay Surf School operations and Customer Relations, agents and subcontractors. Assistance in primary & high school camp programs for local and international students.
Surf Instructor Smashed Travels From February 2008 To March 2008
Organising and operating tours. Logistic Assistance. Instruction of beginner groups

Education

Qualification Field of Study Institution When?
Bareboat Skipper, STCW 2010 Sailing Gulf Charters Sailing School From 2016 To 2016
Master Scuba Diver Trainer Scuba diving Crystal Dive Resort From 2008 To 2008
Business Management Business Management I.E.S. Josep Lluis Sert From 1993 To 1998

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