IT Support and on the side photographer Request Contact Details Add to Shortlist
Summary of Experience
Most recently I have worked for Ignite Travel as an IT Support Officer and have extensive experience in all IT matters including excellent customer service. I have extensive experience with all computer systems including multimedia packages. My passion is photography and would love to take images for you in my spare time at no cost. Please check out my Instagram @cooper.flick to view my images.
35,000 To: 40,000 AUD Per Annum
Robina, QLD, Australia
|IT Support Officer||Ignite Travel||From November 2019 To March 2020|
• Provided technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Provided assistance by phone, email and or using a ticket management system.
• Help manage the deployment, configuration and security of desktop and mobile computing devices and peripheral devices.
• Troubleshoot desktop and notebook/tablet hardware, peripherals and equipment as necessary.
• Trained computer users on new systems.
• Address and resolve basic incidents and requests, logging all incidents and requests.
• Created a positive customer service experience, ensuring timely resolution or escalation, communication promptly on progress and handling customers with a professional attitude.
• Worked collaboratively with the IT team and performed other duties as requested by the IT Manager.
• Proactively manage stock level of consumables, spares and replacement equipment.
• Proficient in the understanding of technology systems.
• Ability to diagnose hardware and software faults.
|Qualification||Field of Study||Institution||When?|
|Certificate IV||Information Technology||Tafe||From 2019 To 2020|
|Certificate III||Retail||McDonalds||From 2015 To 2016|
|Certificate II||Retail||McDonalds||From 2014 To 2015|
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