Resume Details

Product Coordinator or Manager Request Contact Details Add to Shortlist

Summary of Experience

Experience in Program Management, course and curriculum development, team building, training and professional development. I have a passion for helping others achieve their desired success and I enjoy the mentoring process. I also have a passion for surfing and surf culture.

Employment Preferences

Salary Expectations: 16 To: 25 USD Per Hour
Current Location: Los Angeles, CA, United States
Desired Job Type(s): Full Time, Part Time
Categories: Admin & Office Support, Customer Service, Education & Training, Environment & Conservation, Film/Video Production, Graduate/Entry Level, Hospitality & Tourism, Information Technology, Management, Operations, Product Development, Retail
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? Australia, United States, Costa Rica, France, Guatemala, Italy, Mexico, Nicaragua, Puerto Rico, Spain

Surfing Experience

Surf Craft: Longboard, Standup Paddle Board
Years Experience:3
Last Surfed:2014

Work History

Job Title	Company	When?
Training & Development Manager	Hulu	From March 2014 To Current
Built syllabus, courses, and training schedule for new hires With department leadership, helped define email, call and escalation protocol for Tech Support Advocates Lead large group classroom sessions and administer mock and live calls and emails, and internal-tool based workshops Monitor and report on progress throughout the program while maintaining trainee records Deliver feedback during 1-on-1 meetings with onsite and virtual employees and make sure new hires have a firm understanding of their performance Oversee the progress for designated Tech Support Training projects
Customer Support Advocate	Hulu	From October 2012 To March 2014
Quickly and effectively resolved phone and email tickets requiring advanced troubleshooting and technical support Consistently maintained above-average customer satisfaction ratings and productivity levels As a member of the Mentor Team, shaped the execution of virtualization and beta testing, as well as the training process of new-hires
Server	Hillstone Restaurant	From February 2009 To October 2012
Using Hillstone’s Three Table System philosophy, provided excellent and consistent service Managed guest relations; Maintained poise and a sense of humor in a stressful environment
Real Estate Services Administr	CB Richard Ellis	From February 2007 To February 2009
Assisted with property budget process. Administered accounts payable and accounts receivable
Real Estate Services Assistant	CB Richard Ellis	From February 2006 To February 2007
Coordinated new tenant items and events. Created & distributed quarterly tenant newsletter Composed tenant correspondence and handled work orders

Education

Qualification	Field of Study	Institution	When?
Bachelor of Arts	Cinema/ Broadcast Arts	Azusa Pacific University	From 2001 To 2005

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