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Summary of Experience

Have a vast background in customer service, administration/reception and a sound knowledge of surfboards/surf culture/surf spots around Australia. I work as an apprentice learning how to design,shape and glass my own boards currently in my spare time.

Employment Preferences

Salary Expectations: 38,000 To: 100,000 AUD Per Annum
Current Location: Perth, Western Australia, Australia
Desired Job Type(s): Full Time
Categories: Admin & Office Support, Customer Service, Environment & Conservation, Film/Video Production, Hospitality & Tourism, Human Resources, Management, Operations, Photography, Product Development, Public Relations, Retail, Sales
Willing to travel? Yes
Willing to relocate? No

Surfing Experience

Surf Craft: Longboard, Shortboard
Years Experience:3
Last Surfed:2015

Work History

Job Title	Company	When?
Apprentice Board Shaper	Oceanline Surf Boards	From June 2014 To Current
I am currently employed at Oceanline Surfboards, being trained how to design, shape and glass surfboards. I am also required to manage the front counter which includes the following duties: complete custom order forms specific to customer requirements, sell wetsuits, surfboards, and accessories to customers, answer questions about our products, handle all phone enquiries and quote on repairs. I work at Oceanline on weekends.
Guitar Teacher	Private	From January 2012 To Current
I am currently a private guitar tutor. I teach from my home in Quinns. I teach all age groups both acoustic and electric guitar. I find this job very rewarding - it never feels like work. I love being the influence for a younger generation and teaching them not only how to play guitar, but the importance of music and how making music can change your life. How writing music can be for fun, and also an outlet. Teaching is something that I will always do in my spare time as it is such a rewarding job.
Receptionist	Wangara Kia and Suzuki	From September 2014 To March 2015
I am currently employed at Wangara Kia and Suzuki (under AHG). My duties include operating a busy switchboard, greeting clients, filing for accounts and licensing, mailing and distributing incoming and outgoing mail, bringing vehicles into stock using ERA and Police Books, professional phone calls and letters to clients, record keeping of all sales staff, record keeping of incoming calls and stationary orders.
Sales Assistant	Core Surf	From November 2013 To March 2014
Whilst at core surf, I was required to meet daily and weekly sales targets, provide exceptional customer service along side doing visual merchandising for the store. I was also required to re-stock the store as well as do stock-take. Whilst working at core surf I further developed my customer service skills and time management skills. I was required to cross/up-sell items and encourage customers to take advantage of sales. I learnt a lot about the retail industry and about the billabong group as a whole. I was required to do cash, and eftpos transactions, provide laybys and do returns. I learnt a lot about catering to the need of each individual customer and finding the right clothes to fit their price range, style interests and items that suit their body shapes. I left this job to Drive around Australia for 4/5 Months. I followed the south coats all the way to Cairns surfing the whole way.
Customer Service Consultant	RAC	From January 2013 To March 2014
My role is responsible for the organising of members’ accounts, along side the booking of vehicle inspections for both breakdown services and auto service bookings. I successfully meet a weekly and monthly target/quota of battery sales, membership sales, upgrade sales and total repair management sales. I am also responsible for handling any complaints or queries that come through to the RAC, and have them lodged and seen to by my peers. I operate a busy switchboard and regularly follow lawful procedures such as the Privacy act, where I am required to security check each individual caller. I often handle large sums of money over the phone and complete purchase orders and credit card transactions. Communication and interpersonal skills are vital for this role to build a rapport with team members as well as customers to ensure each member is more then satisfied with our services and staff. Each staff member is required to set monthly targets to ensure we excel in areas of sales, team building, customer service, product knowledge and are continuously improving our skills as customer service representatives. My ability to manage time efficiently by prioritising tasks has enabled me to execute projects and achieve targets confidently.
Receptionist	Easifleet	From January 2012 To September 2012
- Administrative duties such as photocopying, scanning, filing and greeting clients - Filing and organizing incoming and outgoing mail - Operating a busy switchboard - Paying car registrations - Transferring car registrations/vehicles - Emailing/Sending professional letters to clients. - Working with computer programs such as FMS, Excel, Word, PowerPoint (MS Office Suite) - Completing Fuel, Service and Maintenance Reimbursements for clients - Completing cheque requisitions - Processing legal documentation - Working with and assisting Accountants, General Managers etc.
Team Leader	Boost Juice	From January 2010 To January 2012
- Rostering for all casual staff - Running a team autonomously - Conducting and evaluating employee interviews - Training new staff - Stock take/Ordering stock - Customer Service - Registration/Tills work - Occupational Health and Safety roles - Completing cash, debit, cheque and credit transactions - Working in a fast-paced environment
Sales	Hospitality Marketing Concepts	From September 2012 To December 2012
- Selling and Up-selling packages to clients - Operating a busy switchboard - Meeting individual and team sales targets - Handling customer relations and building rapport with clients - Cold calling

Education

Qualification	Field of Study	Institution	When?
Year 12 Graduate	year 12 graduate	mindarie senior college	From 2010 To 2011

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