Resume Details

Operations Manager Request Contact Details Add to Shortlist

Summary of Experience

Over 7 years of hospitality and incoming tourism experience. Coordination of workflow, events, transport, guides, visits etc.

Employment Preferences

2,000 To: 3,000 USD Per Month
Saint Petersburg, Russia, Russian Federation
Full Time
Hospitality & Tourism

Surfing Experience

Wave Ski

Work History

Job Title Company When?
Senior Shore Excursions Coordi Mosturflot River Cruises From April 2008 To Current
• Provided service of the tourists of the river cruises
• Made programs for tours, planned timings for guides and drivers
• Organized transfers, supervised meetings at the airports
• Planned and organized museum visits, worked with restaurants and theaters
• Directly supervised the service process, solved unusual and complicated issues
• Employed and instructed guides
• Coordinated work of guides, drivers and other staff (up to 35 people a day)
• Supervised product quality, processed reclamations
• Made daily reports and monthly reports
Transport Assistant iLUKA From January 2014 To March 2014
Managed the hospitality program for the Olympic Games:
• Planned and prepared the transport system
• Developed the geographical knowledge of the area, analyzed and drove all the intended and alternative routes
• Created and maintained daily management of transport schedule for guests and employees
• Developed and carried on training plans for employees
• Controlled the dispatch timings, coach cleanliness, liaised with drivers the ways of comfortable, safe and correct transportation
• Reported daily on every transport movement
• Planned and supervised 14 mass transfers
• Provided transportation for over 2000 guests of 7 hospitality programs
• Provided transportation for 100 employees during the work period
• Prepared and made 5 orientation trainings for 15 drivers


Qualification Field of Study Institution When?
Linguist Applied Linguistics Baltic State Technical Univers From 2004 To 2009

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