Resume Details

Operations Manager Request Contact Details Add to Shortlist

Summary of Experience

Over 7 years of hospitality and incoming tourism experience. Coordination of workflow, events, transport, guides, visits etc.

Employment Preferences

Salary Expectations: 2,000 To: 3,000 USD Per Month
Current Location: Saint Petersburg, Russia, Russian Federation
Desired Job Type(s): Full Time
Categories: Hospitality & Tourism
Willing to travel? Yes
Willing to relocate? Yes
Willing to relocate where? Morocco

Surfing Experience

Surf Craft: Wave Ski
Years Experience:0
Last Surfed:2016

Work History

Job Title	Company	When?
Senior Shore Excursions Coordi	Mosturflot River Cruises	From April 2008 To Current
• Provided service of the tourists of the river cruises • Made programs for tours, planned timings for guides and drivers • Organized transfers, supervised meetings at the airports • Planned and organized museum visits, worked with restaurants and theaters • Directly supervised the service process, solved unusual and complicated issues • Employed and instructed guides • Coordinated work of guides, drivers and other staff (up to 35 people a day) • Supervised product quality, processed reclamations • Made daily reports and monthly reports
Transport Assistant	iLUKA	From January 2014 To March 2014
Managed the hospitality program for the Olympic Games: • Planned and prepared the transport system • Developed the geographical knowledge of the area, analyzed and drove all the intended and alternative routes • Created and maintained daily management of transport schedule for guests and employees • Developed and carried on training plans for employees • Controlled the dispatch timings, coach cleanliness, liaised with drivers the ways of comfortable, safe and correct transportation • Reported daily on every transport movement Achievements: • Planned and supervised 14 mass transfers • Provided transportation for over 2000 guests of 7 hospitality programs • Provided transportation for 100 employees during the work period • Prepared and made 5 orientation trainings for 15 drivers

Education

Qualification	Field of Study	Institution	When?
Linguist	Applied Linguistics	Baltic State Technical Univers	From 2004 To 2009

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