Resume Details
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Summary of Experience
Im a very outgoing person, very dedicated to my jobs and fully capable of selling anything you put in front of me, i like to get to know all the details about each product to better sell it to the customer, I'm always looking to improve and see how i can do better as an employee and as a person.
Employment Preferences
40,000 To: 65,000 USD Per Annum
Miami Beach, FL, United States
Full Time
Management, Photography, Purchasing, Retail, Sales
Yes
Yes
United States
Surfing Experience
Shortboard
20
2016
Work History
Job Title | Company | When? |
---|---|---|
General Manager/ Buyer | Fritz's Skate Bike And Surf | From August 2014 To Current |
Store Manager Aug 2014 to Current Fritz's Skate Bike And Surf - Miami Beach, Florida Started here as a regular sales associate and worked my way to up store manager in a short period of 4 months, working hard and leading by example, accomplishing goals of sales by Over 0, created direct business with private accounts and made over 1,25M on sales alone to private accounts, reduced loss margins to almost none, trained staff in actual product and created training clinics for products, worked together with brand representatives to create a reorder process to better manage stocks and inventory, created a employee handbook with rules and reprimands to employees who didn't follow them, got together a crew that increased sales in 2015 by 14% for the year, as a store manager still managed to sell more than actual sales associates besides private accounts. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Fulfilled customer shipping needs using UPS and USPS methods. Education Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. |
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General Manager/ Buyer | High Five Skateboards | From March 2011 To August 2014 |
As a Store manager i was capable to structure the company to a much more solid company following guidelines and basic business strategies, accomplished an increase of sales by $500,000. yearly within 3 years, store went from being a under 100k yearly store to over 600k Yearly in sales. i was also the buyer for new brands and got a very exclusive network of dealers and products you can't find in other shops. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. |
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Assistant Manager | Best Buy Mobile | From January 2010 To March 2011 |
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. |
Education
Qualification | Field of Study | Institution | When? |
---|---|---|---|
Medical Assistant Technician | Medicine | FCC | From 2007 To 2010 |
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